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Frequently Asked Questions

Online Store

  1. How long does it take to process an order before it's shipped?
    We process our orders daily before 3pm and send them to our courier partner on the same day. This means that if you order after 3pm, it will be processed on the next working day.
  1. Where are your packages shipped from?
    Our packages are shipped from our headquarters at Sunway Damansara, Petaling Jaya.
  1. Do you ship internationally?
    Sorry, we only provide shipping within Malaysia at the moment.
  1. Do you provide free shipping?
    Yes, when you order more than RM75!
  1. Where can I buy your coffee beans in person?
    You can purchase them at both our cafés located at Petaling Jaya and Kuala Lumpur. Click here for directions.

Coffee Beans

  1. Can I change my grind settings after I’ve placed my order?
    Sorry, we don't allow for any changes in orders after it has been made. We encourage you to check clearly before you place your order. If you have any urgent issues regarding your orders at all, you can reach out to us via our live chat.
  1. How many cups of coffee can I make with a 200g pack?
    You'll be able to make around 12-14 cups of delicious coffee.
  1. I'm new to the world of coffee, how should I start making coffee at home?
    For beginners, we recommend using the Clever Dripper for pour over coffee, because it's simple, straightforward, and reasonably affordable for the quality of its brew. Learn how to brew with the Clever Dripper here.
  1. What is the best consumed date for coffee beans? Are your coffee beans freshly-roasted?
    We recommend 7-21 days after the initial roasting date to allow for degassing to take place, allowing the flavour of the coffee compounds to be properly extracted. Within the first seven days, roasted coffee beans are still releasing carbon dioxide and degassing. If not degassed properly, it will hinder the extraction of ground coffee particles during the brewing process. 
  1. What are the differences between Single Origins and Blends?
    Single origin beans are harvested from a single producer, crop, or region, usually delivering a taste profile that is unique to its origins. Blends are a mixture of a few single origin beans, producing a rich and expressive flavor profile.
  1. How do I choose coffee that is suitable for me?
    Find the right tasting notes. These are often identified by our barista during cupping sessions. Some coffee are more floral and fruity while some are more chocolaty and nutty. As you drink more coffee, you will figure out which notes you would like the most.
  1. Which grind size should I choose for my brewing method?
    You may refer to our brew guide.

Café FAQ 

  1. Can I make a reservation at the café?
    We generally don't take reservations, just walk-in and we'll do our best to find you a seat.
  1. What are your in-store social distancing guidelines like?
    Patrons are required to wear face masks, check their temperatures upon entry, and register themselves via our contactless form. We've also prepared a sanitisation station for patrons at our main counter.

    All of our tables are now 2 meters apart to allow for ample social distancing. We sanitise all the tables and chairs between customers to ensure utmost cleanliness. All of our employees are required to wear face masks at all times, as well as gloves where appropriate.  
  1. What are your café's opening hours?
    Our opening hours are currently 8.30AM to 5.00PM for Kitchen by Bean Brothers, but both of our stores officially close at 8.00PM, so you'll still be able to enjoy Bean Brothers Coffee during the last hour.
  1. Why are your menus for BBPJ and BBKL different?
    We have different head chefs and teams for both branches, and we give full creativity license to our chefs in curating their menus, instead of following standard recipes. The menus are revised regularly based on available seasonal ingredients as well.