Frequently Asked Questions

Online Store

  1. How long does it take to process an order before it's shipped?
    We process our orders daily and send them to our courier partner within 3 working days.
  1. Where are your packages shipped from?
    Our packages are shipped from our headquarters at Sunway Damansara, Petaling Jaya.
  1. Do you ship internationally?
    Sorry, we only provide shipping within Malaysia at the moment.
  1. Do you provide free shipping?
    Yes, when you order more than RM75!
  1. Where can I buy your coffee beans in person?
    You can purchase them at both our cafés located at Petaling Jaya and Kuala Lumpur. Click here for directions.

Coffee Beans

  1. Can I change my grind settings after I’ve placed my order?
    Sorry, we don't allow for any changes in orders after it has been made. We encourage you to check clearly before you place your order. If you have any urgent issues regarding your orders at all, you can reach out to us via our live chat.
  1. How many cups of coffee can I make with a 200g pack?
    You'll be able to make around 12-14 cups of delicious coffee.
  1. I'm new to the world of coffee, how should I start making coffee at home?
    For beginners, we recommend using the Clever Dripper for pour over coffee, because it's simple, straightforward, and reasonably affordable for the quality of its brew. Learn how to brew with the Clever Dripper here.
  1. What is the best consumed date for coffee beans? Are your coffee beans freshly-roasted?
    We recommend 7-21 days after the initial roasting date to allow for degassing to take place, allowing the flavour of the coffee compounds to be properly extracted. Within the first seven days, roasted coffee beans are still releasing carbon dioxide and degassing. If not degassed properly, it will hinder the extraction of ground coffee particles during the brewing process. 
  1. What are the differences between Single Origins and Blends?
    Single origin beans are harvested from a single producer, crop, or region, usually delivering a taste profile that is unique to its origins. Blends are a mixture of a few single origin beans, producing a rich and expressive flavor profile.
  1. How do I choose coffee that is suitable for me?
    Find the right tasting notes. These are often identified by our barista during cupping sessions. Some coffee are more floral and fruity while some are more chocolaty and nutty. As you drink more coffee, you will figure out which notes you would like the most.
  1. Which grind size should I choose for my brewing method?
    You may refer to our brew guide.

Café FAQ 

  1. Can I make a reservation at the café?
    We generally don't take reservations, just walk-in and we'll do our best to find you a seat.
  1. What are your in-store social distancing guidelines like?
    Patrons are required to wear face masks, check their temperatures upon entry, and register themselves via our contactless form. We've also prepared a sanitisation station for patrons at our main counter.

    All of our tables are now 2 meters apart to allow for ample social distancing. We sanitise all the tables and chairs between customers to ensure utmost cleanliness. All of our employees are required to wear face masks at all times, as well as gloves where appropriate.  
  1. What are your café's opening hours?
    Our opening hours are currently 8.30AM to 5.00PM for Kitchen by Bean Brothers, but both of our stores officially close at 8.00PM, so you'll still be able to enjoy Bean Brothers Coffee during the last hour.
  1. Why are your menus for BBPJ and BBKL different?
    We have different head chefs and teams for both branches, and we give full creativity license to our chefs in curating their menus, instead of following standard recipes. The menus are revised regularly based on available seasonal ingredients as well.  

Kuala Lumpur

G-1, The Linc, No, 360, Jalan Tun Razak, 50400 Kuala Lumpur.

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Opening Hours:
0830 – 2000 (Kitchen closes early at 5pm)
Browse menu here

Located in the heart of Kuala Lumpur, our cafe is tucked in between ancient branches, modern-day concrete, and a tiny forest. Breathe in your day with copious amounts of natural light — kick back, relax, and enjoy a smooth cup of coffee with us.

Taking inspiration from The Linc KL's architecture of working around nature with man-made structures, we visualised the cafe to be a place of tranquility, full of greenery and sunshine, where patrons of all ages can gather (even with their pets!) and enjoy a great cup of coffee.

"The café brand known for its rustic finishes and industrial elements has landed in Kuala Lumpur at the prime hotspot, The Linc. It retains its signature rustic edges; with bare ceilings, bulbs, wood, and steel, but with the addition of plenty of plants. This amalgamation lends its appeal as an oasis of sorts, be it for a lingering caffeine fix or as a quiet spot to get work done." — Tatler Malaysia

Petaling Jaya

1, Jalan PJU 3/50, Sunway Damansara, 47810 Petaling Jaya, Selangor Darul Ehsan

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Opening Hours:
0830 – 2000 (Kitchen closes early at 5pm)
Browse menu here

Concealed in the industrial area of Sunway Damansara, you'll find our destination cafe at the edge of the neighbourhood. From our espresso and brewing bars dedicated to making excellent coffee, to tables that seat friends and families, there are plenty of spaces to enjoy a hot coffee, a hearty meal, as well as down-to-earth conversations.

We're often inspired by how we can retain the atmosphere and mood of the original spaces. For this space, we built around it by keeping industrial elements like steel, wood, and bare bulbs. The large opening between the ground and first floor creates a "stage" that focuses on our baristas' at their best.

Our Roastery

When we moved our in-house coffee roasting operations to our newly-built facility at Incheon in the middle of 2017, it was an exciting change, as we had been roasting in our café for 3 years prior to that. As we upgraded to new machines and a bigger warehouse — our goal remained the same — which is to be an excellent coffee roaster, as well as an excellent coffee company.

Roasting Equipment: Loring S35, Probat 300, Stronghold S7, Destoner D35
In the roasting room, raw green beans from all over the world are reborn. A good roasting machine has the ability to make a more efficient and consistent roasting routine. The entire process can be much more precise when approached with proper engineering. It is with this mindset that we’ve managed to make so many significant breakthroughs within the industry, steadily improving both the consistency and the quality of our roast.

We have a dedicated roasting room that roasts coffee and sends them directly to all our Bean Brothers cafes, online customers, and our wholesale partners. We also have a cupping room where baristas and roasters gather to cup coffees together, an R&D office for all sorts of experiments, along with a training room for education purposes. We're also proud to be managing a huge warehouse that has the capability to store up to 100 tons of beans under controlled temperature and humidity 24/7.

Seoul, South Korea