Product information
Shipping
All orders are processed within three (3) working days, subject to stock availability. Orders are not shipped on weekends or public holidays. If there is delay or issues regarding your order, we will contact you via email or telephone.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bbkl@ablecoffeegroup.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bbkl@ablecoffeegroup.com and send your item to: 1, Jalan PJU 3/50, Sunway Damansara, 47810 Petaling Jaya SGR, Malaysia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 1, Jalan PJU 3/50, Sunway Damansara, 47810 Petaling Jaya SGR, Malaysia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over RM75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
FREQUENTLY ASKED QUESTIONS
How long does it take to process an order before it's shipped?
We process our orders daily and send them to our courier partner within 3 working days.
Where are your packages shipped from?
Our packages are shipped from our headquarters at Sunway Damansara, Petaling Jaya.
Do you ship internationally?
Sorry, we only provide shipping within Malaysia at the moment.
Do you provide free shipping?
Yes, when you order more than RM75!
Where can I buy your coffee beans in person?
You can purchase them at both our cafés located at Petaling Jaya and Kuala Lumpur.Click here for directions.
Can I change my grind settings after I’ve placed my order?
Sorry, we don't allow for any changes in orders after it has been made. We encourage you to check clearly before you place your order. If you have any urgent issues regarding your orders at all, you can reach out to us via our live chat.
How many cups of coffee can I make with a 200g pack?
You'll be able to make around 12-14 cups of delicious coffee.
I'm new to the world of coffee, how should I start making coffee at home?
For beginners, we recommend using the Clever Dripper for pour over coffee, because it's simple, straightforward, and reasonably affordable for the quality of its brew.Learn how to brew with the Clever Dripper here.
What is the best consumed date for coffee beans? Are your coffee beans freshly-roasted?
We recommend 7-21 days after the initial roasting date to allow for degassing to take place, allowing the flavour of the coffee compounds to be properly extracted. Within the first seven days, roasted coffee beans are still releasing carbon dioxide and degassing. If not degassed properly, it will hinder the extraction of ground coffee particles during the brewing process.
What are the differences between Single Origins and Blends?
Single origin beans are harvested from a single producer, crop, or region, usually delivering a taste profile that is unique to its origins. Blends are a mixture of a few single origin beans, producing a rich and expressive flavor profile.
How do I choose coffee that is suitable for me?
Find the right tasting notes. These are often identified by our barista during cupping sessions. Some coffee are more floral and fruity while some are more chocolaty and nutty. As you drink more coffee, you will figure out which notes you would like the most.
Which grind size should I choose for my brewing method?
You may refer to our brew guide here.